An integrated model highlighting information literacy and knowledge formation in information behaviour

Purpose This paper reviews key models of people’s information behaviour (IB) exploring the integration of the concepts of information literacy (IL) and knowledge in their designs. Scholarly perspectives portray information literacy as providing individuals with capacity for good information practices that result in generating new knowledge. It is surprising that this important perspective is not reflected in the reviewed information behaviour models. This paper contributes to the literature base by proposing a new model highlighting IL and knowledge as important concepts within the information behaviour discourse. Approach A discourse of the integration of information literacy and knowledge, which are integral factors, associated with IB, in selected IB models. Findings Identifying a need for information and understanding its context is an IL attribute. IL underpins information behaviour in providing awareness of information sources; how to search and use information appropriately for solving information needs and leveraging generated new knowledge. The generation of new knowledge results from using information, in a process that combines with sense-making and adaption. Correspondingly, the knowledge that develops, increases capability for sense-making and adaptation of information to suit various contexts of need; iteratively. Originality/value A new model of information behaviour; the Causative and Outcome Factors of Information Behaviour (COFIB) is proposed. COFIB stresses that information literacy and knowledge are prominent factors within the general framework of people’s information behaviour. The model emphasises knowledge generation as the outcome of information behaviour, applied in solving problems within specific contexts.